The institution from which you are seeking information has engaged Risepoint to operate this website on its behalf.

We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand.

How accessible this website is:

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software

What to do if you cannot access parts of this website:

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with the website:

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact by:

Enforcement procedure:

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person:

If you are visiting in person, see our information about physical accessibility and view our campus map, or alternatively call or email us for directions.

Technical information about this website’s accessibility:

Risepoint is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content:

The content listed below is non-accessible for the following reasons.

Non compliance with accessibility regulations:

No items.

Disproportionate burden:

Navigation and accessing information

It’s not possible for users to change text size without the chat button overlapping information. This fails WCAG 2.1 success criterion 1.4.4 (resize text). It would be a disproportionate burden to request this feature be added to our third party chat service or build our own way to dismiss the chat button.

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Many of our older PDFs do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix.

Any new PDFs we publish will meet accessibility standards.

How we tested this website:

This website is tested regularly using a quality assurance tool to identify accessibility issues.